Mobile IV Dispatch · Live
Every call, every house, one team.
When a phone rings, we light up — together. The numbers below aren't a ranking of people, they're a map of how we are doing as a team. Transparent, read-only, zero judgement.
We win as a team. These numbers aren't a scoreboard — they help us spot where to support each other. Every dispatcher on this page is making it happen.
Performance by brand
Click a row to drill in| Brand | Total calls | Inbound | Outbound | Missed | Voicemail | SMS in/out | Answer % | Avg | IV | IM | NAD+IV | Cancel | Reschedule | No treats |
|---|
Daily volume
Booking mix
Threads tagged per keywordFlagged threads
| Date | Brand | Inbox | Caller | Flags | Open |
|---|
How the team is doing
Last 30 days across the whole dispatch team. Our rule: call first, text only as a last resort. Numbers are shared so we can coach each other, not compete.
Team leaderboard — fastest to slowest
How fast each dispatcher gets back to customers after they reach out| # | Dispatcher | Typical response | Slowest 10% | Replies handled | Calls placed | Texts sent | Call-first | Customers reached | Missed-call saves | IV bookings |
|---|
Under 2 min
2–5 min
Over 5 min
Call-first % = calls placed ÷ total outreach. Higher is better — we want to call, not text.
🚨 Google & Unbounce leads — are we calling them?
Every lead has a phone number. Our rule: call first, text only as a last resort.⚠ Overall outreach: calls vs texts
Across all outreach (not just leads) — everyone texts more than they call.Missed-call saves
Calling back within an hour of a missed inboundWhen the phones ring
Arizona time · shows where we're dropping callsWho works when
Each dispatcher's activity by hour · Arizona time · darker = busierDispatcher Profiles
Each teammate's 30-day snapshot — what's working, where to grow, and what to try next. Refreshed automatically every 72 hours.
No scoreboard. No blame. Just the truth so we can help each other.
Every profile here is from someone showing up and doing the work. "Growth areas" aren't criticism — they're where the team rallies around you. Wins get celebrated. Hard days get support. That's the deal.